Terms of Use
Last updated: 17 June 2026
These Terms of Use ("Terms") govern your access to and use of drainingkneesflo.shop (the "Website") operated by Drainingkneesflo ("we", "us", "our"), a business based in Bradford, United Kingdom. By accessing or using the Website, you agree to be bound by these Terms. If you do not agree, you must not use the Website.
These Terms apply to all visitors, users, and others who access the Website. If you book or participate in group rides or programmes through us, additional terms may apply at the point of booking.
1. Website Operator
Drainingkneesflo
Company number: 08770057 (registered in England and Wales)
Retail Park, UNIT 1A & 1B, Manningham Ln, Bradford BD1 3AH, United Kingdom
Email: clients@drainingkneesflo.shop
Phone: +44 1274 015480
2. Nature of Content and Disclaimer
The Website provides general information about cycling, routes, group rides, beginner programmes, and lifestyle topics related to bike riding in Bradford and West Yorkshire. All content is provided for general information purposes only.
Nothing on this Website constitutes professional, medical, health, legal, financial, or fitness advice. You should not rely on Website content as a substitute for professional advice. Always assess your own fitness and capabilities, use appropriate safety equipment including a helmet, and follow the Highway Code when cycling on public roads in the United Kingdom.
Route descriptions, distances, surfaces, and conditions are provided in good faith but may change due to weather, maintenance, traffic, or other factors. We do not warrant that any route is safe or suitable for you on any particular day.
3. Eligibility and Age
You must be at least 18 years old to use the contact form independently. Users under 18 may use the Website with parental or guardian supervision. Participation in group rides by under-18s may require parental consent and supervision — contact us before booking.
4. Acceptable Use
You agree to use the Website lawfully and in accordance with these Terms. You must not:
- Use the Website in any way that breaches applicable local, national, or international law or regulation.
- Attempt to gain unauthorised access to the Website, our servers, databases, or any connected systems.
- Introduce viruses, trojans, worms, logic bombs, or other malicious or technologically harmful material.
- Conduct systematic or automated data collection (scraping, harvesting) without our prior written consent.
- Reproduce, duplicate, copy, sell, resell, or exploit any part of the Website for commercial purposes without permission.
- Transmit unsolicited or unauthorised advertising, spam, or promotional material.
- Impersonate any person or entity, or misrepresent your affiliation with any person or entity.
- Use the Website in any manner that could damage, disable, overburden, or impair our services.
We reserve the right to restrict or terminate access for users who breach these Terms.
5. Group Rides, Programmes, and Activities
Information about group rides and beginner programmes on the Website is provided for general guidance. Participation in any cycling activity organised through us is at your own risk.
You are solely responsible for:
- Ensuring your bicycle is roadworthy and appropriately maintained.
- Wearing suitable safety equipment, including a helmet.
- Riding within your capabilities and following ride leader instructions.
- Holding appropriate insurance if you choose to do so.
- Complying with all applicable traffic laws and regulations.
We do not guarantee specific outcomes, fitness improvements, or conditions on any route. Weather, traffic, and road conditions are beyond our control.
6. Intellectual Property
All content on the Website — including text, graphics, logos, icons, images, route descriptions, layout, and software — is the property of Drainingkneesflo or its licensors and is protected by the Copyright, Designs and Patents Act 1988 and other applicable intellectual property laws.
You may view, download, and print pages from the Website for your personal, non-commercial use only. You must not modify, reproduce, distribute, display, perform, publish, licence, create derivative works from, or commercially exploit any Website content without our prior written consent.
The Drainingkneesflo name and logo must not be used without our written permission.
7. User Submissions and Contact Form
When you submit information through our contact form or by email, you confirm that the information is accurate to the best of your knowledge. You grant us a non-exclusive licence to use, store, and process your submission for the purpose of responding to your enquiry, in accordance with our Privacy Policy.
You must not submit unlawful, offensive, defamatory, or infringing content. We reserve the right to delete submissions that violate these Terms or applicable law.
8. Third-Party Links and Services
The Website may contain links to third-party websites, resources, or embedded services (including Google Maps). These are provided for your convenience only. We do not endorse, control, or accept responsibility for the content, privacy practices, or availability of third-party sites or services. Your use of third-party services is governed by their own terms and policies.
9. Website Availability
We aim to keep the Website available at all times but do not guarantee uninterrupted or error-free access. We may suspend, withdraw, or restrict the availability of all or part of the Website for business, operational, or technical reasons without prior notice. We will not be liable if the Website is unavailable at any time.
10. Limitation of Liability
To the fullest extent permitted by applicable law:
- We exclude all conditions, warranties, representations, or other terms that may apply to the Website or any content on it, whether express or implied, to the extent permitted by law.
- We will not be liable for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with your use of the Website or participation in activities described on it.
- We will not be liable for indirect or consequential loss including loss of profit, revenue, data, goodwill, or opportunity.
Nothing in these Terms excludes or limits our liability:
- For death or personal injury caused by our negligence.
- For fraud or fraudulent misrepresentation.
- For any other liability that cannot be excluded or limited under the laws of England and Wales.
If you are a consumer (an individual acting for purposes wholly or mainly outside your trade, business, craft, or profession), your statutory rights under the Consumer Rights Act 2015 and other applicable UK consumer protection legislation are not affected by these Terms. Nothing in these Terms affects your rights as a consumer that cannot be waived or limited by contract.
If you are a business user, we accept no liability for any loss of profit, loss of business, business interruption, or loss of business opportunity.
11. Unfair Terms
If you are a consumer, any term that is found to be unfair within the meaning of the Consumer Rights Act 2015 or the Unfair Terms in Consumer Contracts Regulations 1999 (as retained in UK law) shall not bind you, and the remainder of these Terms shall continue in effect.
12. Privacy and Cookies
Your use of the Website is also governed by our Privacy Policy and Cookie Policy, which explain how we collect, use, and protect personal data in compliance with the UK GDPR, the Data Protection Act 2018, and PECR.
13. Booking, Refunds and Cancellations
This section applies to paid services booked through our Website or by email/phone, in accordance with the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
12.1 What We Sell
We offer paid group rides (Steady and Brisk pace bands), the First Pedal beginner programme, bike hire, and printed route materials. Current prices are published on our Home page and Group Rides page. You will receive written confirmation of the service, date, and total price before payment is taken.
12.2 How to Book and Pay
Book via our contact form, email, or phone. Payment is requested only after we confirm availability. We accept bank transfer and card payment at our Bradford base unless otherwise agreed in writing.
12.3 Cancellation by You
- Free Social rides: no payment required. Please notify us if you cannot attend so we can manage group size.
- Paid group rides (£8–£10): cancel at least 24 hours before the start time for a full refund. Cancellations within 24 hours are non-refundable, but we may offer a transfer to another date at our discretion.
- First Pedal programme (£45): cancel within 14 days of booking without starting the programme for a full refund. Once session one has taken place, refunds are proportional to unused sessions only.
- Bike hire: cancel at least 48 hours before the hire date for a full refund. Late cancellations forfeit the hire fee.
Leisure services on a specific date: Under UK law, your 14-day cooling-off right may not apply once a leisure activity (such as a group ride on a fixed date) has been fully performed with your prior express consent. We will explain this before you complete your booking.
12.4 Cancellation by Us
We may cancel a ride due to severe weather, safety concerns, or insufficient bookings. If we cancel a paid service, you will receive a full refund or the option to rebook at no extra cost.
12.5 How Refunds Are Processed
Approved refunds are returned to your original payment method within 14 working days. Contact clients@drainingkneesflo.shop to request a refund with your booking reference.
12.6 Your Consumer Rights
Nothing in this section affects your statutory rights under the Consumer Rights Act 2015. If a paid service is not provided with reasonable care and skill, you may be entitled to a price reduction or refund. Faulty goods (e.g., hired bikes that are unroadworthy) may be repaired, replaced, or refunded.
14. Complaints and Dispute Resolution
If you have a complaint about the Website or our services, please contact us first at clients@drainingkneesflo.shop. We will endeavour to resolve complaints promptly and fairly.
If you are a consumer and we cannot resolve your complaint, you may refer the matter to alternative dispute resolution (ADR). Information about ADR providers is available from the UK Government consumer complaints guidance. We are not obliged to participate in ADR but will consider doing so on a case-by-case basis.
Nothing in this section limits your right to bring proceedings in court.
15. Changes to These Terms
We may revise these Terms at any time by updating this page. The "Last updated" date indicates when changes were made. Material changes may be highlighted on the Website. Your continued use of the Website after changes are posted constitutes acceptance of the revised Terms. If you do not agree to the updated Terms, you should stop using the Website.
16. Severability
If any provision of these Terms is found to be invalid, unlawful, or unenforceable by a court of competent jurisdiction, that provision shall be severed and the remaining provisions shall continue in full force and effect.
17. Entire Agreement
These Terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and us regarding your use of the Website, and supersede any prior agreements or understandings on that subject.
18. Governing Law and Jurisdiction
These Terms are governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction to settle any dispute arising from or connected with these Terms or the Website, except that if you are a consumer resident in Scotland or Northern Ireland, you may also bring proceedings in your country of residence.
As a consumer, you benefit from any mandatory provisions of the law of the country in which you are resident. Nothing in these Terms affects your rights to rely on such mandatory provisions.
19. Contact
For questions about these Terms, contact us at clients@drainingkneesflo.shop, call +44 1274 015480, or write to us at the address above. You may also use our contact page.